We know, we know; it’s not possible to please all of your guests all of the time. Everyone is different and has different expectations/needs.
A hotel’s job is to be as accommodating as possible, by creating a practical and comfortable place for its guests to stay.
We’ve crawled internet forums such as Reddit and Quora to find out what people really want and expect from their hotel rooms (and it’s surprisingly basic).
“Must-Have’s” for the Perfect Hotel Room
Somewhere to put luggage
It’s essential for guests to have somewhere to put their luggage. There’s nothing worse than having to step over your suitcase every morning or having to constantly move it between the bed, armchair and floor.
Make a dedicated space for your guests’ luggage, even if it’s just a simple fold-out luggage rack. This small gesture is one your guests will appreciate and remember.
Peace and quiet
After a long day of travelling/sightseeing/relaxing, your guests want to be able to have a long, comfortable sleep without being interrupted by outdoor distractions – or even worse – their neighbour’s noisy habits. A soundproofed room isn’t too much to ask, and the quality of sleep is important for everyone.
Technology is supposed to make people’s lives easier. Remember that before you start adding multiple gadgets that require a book full of instructions. Cool technology and gadgets can be fun and impressive, but keep the essential controls as simple and easy to use as possible.
An HRS survey revealed that 42% of guests from the UK would rather operate their room’s lighting, air conditioning and television via a display instead of using a separate remote control or switch.
The easiest way hotels can accommodate guests with lighting is to provide a variety of light sources. Lighting can transform a room, and making sure you have enough lighting to full the room completely will help to make it look big, airy and inviting.
That said, some guests will want to be able to dim the lighting at night time. Some hotels provide dimmer settings; others have alternate lights that provide less light. It really doesn’t matter as long as the option is there.
It is always a good idea to have a lamp in each room which is suitable for reading. Many guests enjoy reading before bed and will require a light bright enough to do so (that’s within arms reach!).