Return & Refunds
If you are unhappy with a product you have 14 days to return it to us. We will offer a refund as long as the product is re-boxed and gets back to us in a re-saleable condition. All returned goods will be inspected and we reserve the right to charge for incomplete or damaged returns.
If you are unable to arrange a return courier yourself, we can arrange this for you but at a cost to you. Please be aware that the cost will be deducted from your final refund and it can take up to 10 days for the courier to collect a return request.
Made to order or personalised products: However, please note products that are made to order or personalised are not eligible for return or refund (Unless damaged, see the section below). Made to order or personalised products are an exception to the distance selling regulations.
You must notify us within 48 hours if the product has arrived damaged or is defective.
Damaged Products: The vast majority of our products require assembly, and arrive ‘flat packed’ and/or in several parts. We will not replace/swap full products that have replaceable damaged parts, we will send out a replacement part where necessary and only if the part of the product is not replaceable then we will, of course, replace the full product.
Defective Products: Products can be returned by you because of a manufacturing defect/fault will be refunded in full (Including all carriage charges) only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department. Alternatively, if we and you agree, we may supply you with a replacement product or part.