What is Turndown Service: A Clear Explanation

Turndown service is a common practice in the hospitality industry, particularly in luxury hotels. It involves preparing a guest's room for the night by cleaning and refreshing various areas, including turning down the bed linen and leaving a small confectionery item on the pillow. While turndown service varies from hotel to hotel, it is typically carried out in the evening or at night when guests are out of the room.

The term "turndown" refers to the process of turning down the bed linen and preparing the contract bed for use. In some hotels, the staff may also adjust the lighting, close the curtains, and place slippers next to the bed. The purpose of turndown service is to provide guests with a comfortable and relaxing environment for a good night's sleep. It is a small but important gesture that demonstrates a hotel's commitment to providing excellent customer service.

Turndown service is an essential part of the hotel experience, particularly in luxury establishments. It is a simple yet effective way for hotels to show their guests that they care about their comfort and wellbeing. While not all guests may require or appreciate turndown service, it remains a popular and well-regarded practice in the hospitality industry.

What Does Turndown Service Mean?

What is turndown service?

Turndown service is a service offered by hotels, particularly luxury hotels, to provide guests with comfort during their stay. It involves readying a guest's room for the night while they are out for dinner or another activity, allowing them to easily go to bed when they return to their room.

The housekeeping staff performs turndown service in the evening, usually between 5 pm and 9 pm, depending on the hotel's policy. During this service, the staff will tidy up the room, refresh the linens, and turn down the bed. They may also leave a small treat, such as a chocolate, on the pillow or bedside table.

Turndown service is an essential aspect of a luxury hotel stay. It helps guests feel pampered and relaxed, providing them with a comfortable and inviting atmosphere to retire to at the end of the day. It also helps guests feel taken care of, as they can return to a clean and organized room after a long day of activities.

History of Turndown Service

Turndown service, an upscale hotel amenity, has a rich history. Despite the precise origins being unclear, it can be traced back to the Victorian era. Luxurious hotels and affluent households began offering turndown service to provide exceptional comfort to guests.

The practice aimed to make the bedtime experience as welcoming as possible. Servants or hotel staff would 'turn down' the bed linens, hence the name. This ritual symbolized that the bed was freshly made and ready for use.

The advent of the 20th century saw turndown service becoming a standard at high-end hotels. Notably, during this time, additional elements started becoming part of the ritual. Hotels added extras such as fresh towels, slippers, or a pitcher of water for guest comfort.

In the 1980s and 1990s, hotels began to innovate turndown service further. They introduced 'surprise and delight' elements such as chocolates on pillows or a note with the next day's weather forecast. This trend continues to this day, with some hotels providing bespoke items such as bedtime stories, lavender pillows, or even personalized gifts.

Today, turndown service remains an essential part of the luxury hospitality experience. It reflects the dedication to customer satisfaction and the attention to detail that distinguishes premium establishments. As hoteliers continuously strive to enhance guest experience, turndown service is expected to evolve and adapt to meet the changing preferences of modern travelers.

Role of a Turndown Attendant

Role of a Turndown Attendant

The role of a turndown attendant, sometimes also referred to as a housekeeper or room attendant, is central to the turndown service.

The primary responsibility of a turndown attendant is to prepare guest rooms for the evening. This typically involves 'turning down' the bed linens, fluffing pillows, and sometimes placing a chocolate or small treat on the pillow. It's a way of signaling to the guest that their comfort is the hotel's priority.

Aside from the bed, turndown attendants also make sure the room is tidy and welcoming. This could involve tidying up any clutter, replacing used towels with fresh ones, restocking amenities like soap and shampoo, and emptying trash bins.

Some hotels go the extra mile with their turndown service. In such instances, turndown attendants may also provide additional services such as closing curtains or blinds, setting mood lighting, playing soothing music, or leaving personalized notes with the next day's weather or events.

Importantly, turndown attendants must carry out their duties with utmost discretion and respect for guests' privacy. A significant part of their role is to ensure that these services are provided seamlessly and unobtrusively, enhancing the guest experience without disturbing them.

In essence, the role of a turndown attendant is all about attention to detail and providing personalized service, contributing to an overall exceptional guest experience.

Amenities in Turndown Service

Turndown service is more than just preparing the bed for the night; it often includes a range of additional amenities that enhance the guest experience and ensure a comfortable and restful night. Here are some common amenities provided as part of the turndown service:

  • Fresh Bed Linens and Towels: The core of turndown service, fresh bed linens are neatly turned down and fresh towels are often provided.
  • Chocolates or Mints on Pillows: A classic touch, small sweets are often left on the guest's pillow as a pleasant bedtime surprise.
  • Bathrobe and Slippers: Some hotels provide freshly laundered bathrobes and slippers, offering comfort and convenience for guests.
  • Restocking Room Amenities: Turndown service often includes restocking items such as soap, shampoo, and bottled water.
  • Evening Beverage: Depending on the hotel's policy, an evening beverage like herbal tea or hot chocolate might be offered.
  • Weather Card or Tomorrow's Agenda: A thoughtful touch often included is a card detailing the next day's weather or a note about scheduled events, helping guests plan their day.
  • Customized Gifts: Some luxury hotels might leave customized gifts or notes for guests, adding a personalized touch to the experience.
  • Aromatherapy Products: Items such as essential oils, scented candles, or lavender sachets might be included for a relaxing atmosphere.

Remember, these amenities can vary greatly from hotel to hotel. The main objective remains the same - to create a soothing and welcoming environment for guests to ensure a restful night's sleep.

Tips for Turndown Service

tips for turndown service

Turndown service is a professional hospitality service that involves preparing a guest's room for the night. It is usually performed in the evening while guests are out for dinner or another activity, allowing them to easily go to bed when they return to their room. Here are some tips for both guests and hotel staff to ensure that turndown service runs smoothly.

For Guests

As a guest, there are ways to make the most of the turndown service offered by your hotel. Here are some tips:

  • Communicate Your Preferences: If you prefer your room to be serviced at a particular time, let the staff know. They're there to accommodate your needs.
  • Use 'Do Not Disturb' Sign: If you don't want to be disturbed, make sure to use the Do Not Disturb sign. This ensures your privacy is respected.
  • Provide Feedback: If there's something you particularly enjoy or feel could be improved about the service, don't hesitate to give feedback. Hotels appreciate knowing what they're doing right and where they can enhance their service.

For Hotel Staff

For hotel staff, delivering an effective turndown service is all about attention to detail and understanding the guests. Here are some helpful tips:

  • Understand Guest Preferences: Each guest has unique needs and preferences. Try to learn and remember these to provide a personalized experience.
  • Maintain High Standards: Consistency is key in turndown service. Ensure all tasks are performed to the highest standard every time.
  • Discreet Service: Carry out the service discreetly to avoid disturbing the guest. The goal is to enhance their comfort without them noticing your presence.
  • Be Creative: Find unique ways to surprise and delight guests. Whether it's a thoughtfully chosen treat on the pillow or a handwritten note, these small gestures can make a big difference.

Remember, the aim of turndown service is to enhance guest comfort and satisfaction. By paying attention to these tips, both guests and hotel staff can maximize the benefits of this special amenity.

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