Creating feelings of warmth
Make sure all guests have some way of controlling the temperature of their room. There is a number of ways you can do this:
- Allow opening/closing access to a window
- Provide a heater/air conditioning unit
- Allow guest access to radiator setting
- Provide a range of sheets/blankets of different thicknesses
Some people like to remain cooler, other people feel the cold very easily. Again, you'll never get it perfect (as I'm sure you'll know!) - but if you can provide your guests with some form of control over their surroundings, you'll show them that you care about their comfort.
Aside from the literal feelings of warmth, warmth is also interpretted in the colours and decor we are surrounded by. Rich colours such as burgandys, reds and purples make us feel 'warm' psychologically - and are a good idea if you're B&B is situated in an area known not for its sunny weather (Scotland and The Lake District, I'm looking at you).
Harsh, bright overhead lights may be good when you need to focus on work, but in the home, they are unwelcoming and cold. Try to get low-wattage light bulbs wherever possible, use dimmer switches if you have them and experiment with candles.
Use mirrors to reflect natural light sources though, as natural light is friendly, welcoming and refreshing.
Keeping it clean
Yes, of course, you should keep your B&B clean - that goes without saying! But also consider that cluttered and 'busy' rooms can sometimes look unclean - even if they are not.
Try to keep clutter to a minimum. Use clever storage to 'hide' unsightly items. Consider using underbed storage (Divan beds are perfect for this) and bathroom cabinets to hide away extra sheets and toiletries.
Keep surfaces clear of mess - don't think that a shelve or unit has to be filled. Simply display some flowers or pictures and keep all those 'nik-naks' and ornamental pieces to a minimum (see image below).