Terms & Conditions

We want you to really enjoy your purchase from us. However, if for some reason something happens and you are not happy, you have legal rights and we won’t do anything that is outside of your rights.

Whilst we do our utmost to confirm all our suppliers quality check everything that they send out on our behalf or that we send out from our warehouse, if something happens that means that you can’t enjoy your purchase, get in contact and we can talk it through. We always try to make sure we resolve any issue so the outcome is fair for all parties.

As you will understand, there are terms and conditions involved in you buying from us and us sending your purchase to you (As with any other online store) and these are all set out below. It’s a bit long, but our terms do set out all the relevant stuff clearly for you and we’ve tried to make them as easy to understand as possible.

(1) Definitions and interpretation

In this Agreement " we" means Full Range Furniture Ltd trading as HotelContractBeds (and " us" and " our" shall be construed accordingly) and " you" means the relevant customer or potential customer as the case may be (and " your" shall be construed accordingly).

In this Agreement, the following definitions shall apply:

" Agreement" means this agreement incorporating any terms set out in our Second Acknowledgement

" First Acknowledgement" means the initial automatic email acknowledgment which we will send to you after receiving your Order

" Order" means your order for Products made via the Site

" Products" means goods which may be purchased by you from the Site

" Second Acknowledgement" means the email acknowledgment which we will send to you (where appropriate) confirming acceptance of your Order and

" Site" means the website at HotelContractBeds or any successor site operated by us from time to time.

(2) This Agreement

The advertising of Products on the Site constitutes an " invitation to treat" and your Order for Products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your Order.

In order to enter into this Agreement with us, you will need to take the following steps: i) you must add any the Products you wish to purchase to your shopping cart, and then proceed to the checkout (ii) if you are a new customer, you must then create an account with us and log in if you are an existing customer, you must enter your login details (iii) once you are logged in, you must select your preferred method of delivery and confirm your Order and your consent to the terms of this Agreement (iv) you will be either be transferred to the Paypal website, and Paypal will handle your payment or you can pay online via the paypal payments pro (v) we will then send you the First Acknowledgment and (vi) once we have checked whether we are able to meet your Order, we will either send you the Second Acknowledgement (at which point this Agreement will become a binding contract) or we will confirm by email that we are unable to meet your Order.

Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your records.

The only language in which we offer this Agreement is English.

(3) About us

Our full name is Full Range Furniture Ltd. Our trading address is Bedford ilab Priory Business Park Stannard Way Bedford MK44 3RZ. Our email address is sales@hotelcontractbeds.co.uk

Our VAT number is 214180545

(4) The Products

Products available from this site will range from made to order divan beds and mattresses to various types of furniture and equipment. As all beds are made to order they are not covered under distance selling regulations as are a made to order item.- We hold the right to chance specifications without notice from time to time and new product ranges may be introduced without prior notice.

(5) Price and payment

Prices for Products are quoted on the Site. The Site contains a large number of Products and it is always possible that some of the Products listed on the Site may be incorrectly priced. We will verify prices as part of our sale procedures so that a Product's correct price will be stated [in the Second Acknowledgement/when you pay for the Product.

In addition to the price of the Products, you will have to pay a delivery charge, which will be as stated in the Second Acknowledgement/when you pay for the Product.- Delivery charges will vary for customers not in Mainland UK and upon placing you're order are only an estimate.

Payment must be made before any products are despatched or ordered with our suppliers. We may withhold the Products and/or terminate this Agreement if the payment is not received from you in full, on time, in cleared funds.

The prices on the Site include value added or sales taxes (Prices that do are only where applicable and clearly stated)

Prices for Products are liable to change at any time, but changes will not affect Agreements which have come into force.

(6) Delivery

We will arrange for the Products to be delivered to the address for delivery indicated in your Order.

We will use reasonable endeavours to deliver Products on or before the date for delivery stated above - However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances, all deliveries of Products will be dispatched within 7-10 working days for in stock items (except Sofa Beds. Sofa Beds are made-to-order and can take 4-8 weeks from date of order). Any out of stock items may take up to 4-6 weeks from order date, however you will be notified of such a situiation may it arise.

We will only deliver Products within Mainland UK for a set price, delivery charges for addresses outside of the Mainland UK and in the highlands of Scotland will vary. Please also note that the delivery charge is for delivery in normal business hours (9am till 5pm - Monday to Friday), delivery at any other time or day will require additional payment. 

Delivery will be to ground floor entrance only. The purchaser may be required to provide free assistance to unaccompanied driver. Delivery queries including shortages and damages must be notified in writing by 10am on the day following delivery otherwise hotelcontractbeds cannot be held responsible

(7) Risk and title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).

(8) Product Returns

** Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging (Fully dis-assembled)Made to order items are an exception to the Distance Selling Regulations and will not be accepted as a return for a credit or exchange unless they are faulty or damaged upon arrival. ***

Unless the product is being returned due to a manufacturing fault or supplier error (See Below), you will only be able to return the product(s) at your cost.

You are responsible for the safe return of the products to us. To return any product, you can either arrange the use of your own courier, or we can arrange a courier to collect the products from you, however this will only be done at a cost to you.

All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights. Please be aware it can take upto 10 days for the courier to collect a return request and return inspections are only done on two days a week - These warranties do not affect your statutory rights 

Made to order or personalised products: However, please note products that are made to order or personalised are not eligible for return or refund (Unless damaged, see section above). Made to order or personalised products are an exception to the distance selling regulations.

Mattresses: Please be aware due to hygiene reasons, mattresses that have been opened are also exempt from the distance selling regulations and we are unable to accept returns unless deemed faulty. Many of our mattresses are supplied vacuum packed and they can take up to 72 hours to inflate to their full depth. Please note that new mattresses can take a few weeks to 'bed in' and the customer to adjust to it.

(9) Defective Products / Damaged Items

Our obligation is to replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you - However you must notify us within 48 hours that the item has damage. 

Products can be returned by you because of a manufacturing defect/fault and will be refunded in full only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department (including the cost of sending the Products to you, and the cost of returning the Products to us).

This has to be brought to our attention within 48 hours. Alternatively, if we and you agree, we may supply you with a replacement product.

(10) Refunds

Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging (Please see section 8 for more information about returns & handling charges)

(11) Warranties

We warrant to you that any Product you purchase through the Site will be of satisfactory quality.

You warrant to us that: you have full authority, power and capacity to enter into this Agreement and that all necessary actions have been taken to enable you to lawfully enter into this Agreement you are legally capable of entering into binding contracts you are resident in the United Kingdom you are at least 18 years old the information provided in the Order is accurate and you will be able to accept delivery of the Products as contemplated in this Agreement.

Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the Products, whether express or implied.

(12) Limitations of liability

Nothing in this Agreement shall limit or exclude your or our liability for: (i) death or personal injury caused by negligence (ii) under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, or section 2(3) of the Consumer Protection Act 1987 (iii) for fraud or fraudulent misrepresentation or (iv) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.

Subject to this: (i) our liability in connection with any Product purchased through our site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product (ii) we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable and (iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.

(13) General terms

Images of Products on the Site are for illustrative purposes actual Products may differ from such images - As such bed frame measurements are aprroximate.

We will treat all your personal information that we collect in connection with your Order in accordance with the terms of our Privacy Policy use of our website will be subject to these terms and conditions.

This Agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time-to-time, but such revisions will not affect the terms of any Agreement which we have entered into with you.

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.

No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement. 

You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time - providing such action does not serve to reduce the guarantees benefiting you under this Agreement.

This Agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.

This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.

This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.
If you do not agree to the terms and conditions, do not order any Products from this site. Once you place your order on the site, you indicate your acceptance of these terms and conditions.